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Privacy Policy

Information We Collect

 

We may collect the following information:

 

  • Name;

  • Phone number;

  • Email address;

  • Delivery address;

  • Pickup location;

  • Payment confirmation details;

  • Order history;

  • Birthday, anniversary, and special occasion dates;

  • Recipient name and contact details;

  • Photos, names, messages, and customization details provided for gift boxes;

  • Feedback, reviews, complaints, and customer support messages;

  • Website usage data such as device, browser, IP address, cookies, and page activity.

 

How We Collect Information

 

We may collect information when you:

 

  • Visit our website;

  • Place an order;

  • Fill out a form;

  • Register for an offer, freebie, or campaign;

  • Contact us through WhatsApp, Instagram, phone, or email;

  • Make a payment;

  • Visit or collect from a pickup point;

  • Share feedback, photos, testimonials, or reviews;

  • Subscribe to updates, offers, or reminders.

 

How We Use Your Information

 

We may use your information to:

 

  • Process and confirm orders;

  • Prepare customized brownie boxes;

  • Arrange delivery or pickup;

  • Send payment confirmation and order updates;

  • Provide customer support;

  • Send birthday, anniversary, and occasion reminders;

  • Share offers, promotions, launches, and campaign updates;

  • Improve our products, website, packaging, service, and customer experience;

  • Prevent fraud, misuse, or unauthorized transactions;

  • Maintain business, accounting, tax, and legal records;

  • Comply with applicable laws and regulations.

 

WhatsApp, SMS, and Marketing Communication

 

By sharing your phone number with Brownie Crush, placing an order, registering for a campaign, or opting in to receive updates, you agree that we may contact you through WhatsApp, phone, SMS, email, or similar channels for order updates, reminders, offers, and customer support.

 

You may opt out of promotional messages at any time by replying STOP or contacting us directly. Even if you opt out of marketing messages, we may still send important order-related or service-related communication.

 

Occasion Reminder Data

 

Brownie Crush may collect birthdays, anniversaries, and other special occasion dates to send reminders and personalized gifting suggestions.

 

You can request us to update or delete your occasion data at any time by contacting us.

 

Photos and Customization Data

 

If you upload or send photos, names, messages, or design instructions for customized orders, we will use them only to prepare your order and provide related service.

 

We will not intentionally use private customer photos submitted for customization in public marketing without permission.

 

Sharing of Information

 

We may share limited information with trusted third parties only when necessary, such as:

 

  • Delivery partners;

  • Pickup point partners;

  • Payment gateway providers;

  • Website hosting providers;

  • CRM, WhatsApp, SMS, or email service providers;

  • Design, printing, or packaging support teams;

  • Accounting, legal, tax, or regulatory advisors;

  • Government or legal authorities where required by law.

 

We do not sell your personal information to third parties.

 

Payment Information

 

Payments may be processed through third-party payment providers, banks, UPI apps, or payment gateways. Brownie Crush does not store your full card details, UPI PIN, banking password, or sensitive payment authentication information.

 

Payment providers may collect and process your payment information according to their own privacy policies and security practices.

 

Cookies and Website Tracking

 

Our website may use cookies or similar technologies to improve website performance, remember preferences, understand visitor behaviour, run advertisements, and improve customer experience.

 

You may control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

 

Data Security

 

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

 

However, no internet-based service, website, payment gateway, or digital communication method is completely secure. Customers are advised not to share sensitive banking passwords, OTPs, UPI PINs, or confidential information with anyone.

 

Data Retention

 

We keep customer information only as long as needed for order processing, customer support, marketing consent, business records, legal compliance, accounting, tax, dispute handling, and service improvement.

 

You may request deletion of your personal information, subject to legal, accounting, tax, operational, or dispute-related retention requirements.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised date.

 

Continued use of our website or services means you accept the updated Privacy Policy.

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